Returns & Exchanges

At SkinSmart Antimicrobial, we stand behind our medical-grade technology and want you to be completely satisfied with your purchase. If you are not happy with your results, we offer a 30-day return window for all products purchased directly from our store.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team via email with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA).

• 2.
  Prepare the Package

  Carefully pack the items in their original packaging to prevent damage during transit and include a printout of your authorization email.

• 3.
  Ship the Item

  Affix the provided shipping label or use a tracked carrier of your choice to send the package back to our quality control facility.

• 4.
  Receive Your Refund

  Once our team inspects the returned product, we will process your refund to the original payment method within 5 to 7 business days.